CUSTOMER SERVICE
Call: +1 407-745-0958
Toll Free: +1 833-929-1441
Email: info@makr.com
Monday-Friday
9am-5pm EST
SHIPPING & DELIVERY
Shipping is available to most countries. For specific shipping inquiries please email info@makr.com
Standard shipping times are Monday–Friday, 9am–5pm EST.
Please allow up to 3 days for your order to ship as some of our items are made to order.
You will receive an e-mail containing your tracking number as soon as the label is printed. This information may take up to 12 hours to be available.
Orders shipped 1st class USPS will NOT have tracking information (only applies to bottle keys).
Once your order has shipped from Makr, status is available from the carrier. We are happy to help but we only have as much information as provided by carrier tracking.
Makr will not be responsible for any items damaged or lost during transit. Any claims should be filed with the respective carrier.
Makr is not responsible for customs and import tariffs.
RETURN POLICY, EXCHANGES
Shipping and handling fees are non-refundable. Merchandise must be returned or exchanged within 30 days of delivery confirmation date. Returned merchandise must be in like new condition. All returns / exchanges should be insured to avoid damage or loss during transit. Your return will be processed as soon as it is received. Please allow 3 – 10 days for this to reflect in your account.
To exchange an item please contact info@makr.com for assistance.
All returns and exchanges should be sent to:
MAKR EXCHANGES/RETURNS
64 South Dixie Highway Unit B
St Augustine Florida 32084
STOCKIST, BRAND INQUIRIES
Please contact jeramiah@makr.com for all stockist requests and other related information.
To become a Makr stockist, please send a link to your website, images of your space, other brands carried and items of interest. We will review your request and respond promptly.
For all press-related inquiries and other brand-specific requests including special projects please contact info@makr.com.
We are unable to make custom pieces for individuals most of the time, however, may be able to accommodate special projects with larger quantities.
HELP WITH ONLINE ORDERS
If you are having trouble checking out or experiencing other website-related issues, please call customer service at +1 407-745-0958, or e-mail info@makr.com.
FAQ
When will my order ship?
Orders in stock are usually shipped within 1–3 business days. For small goods, please allow up to 3–5 days for your order to go out.
What shipping methods do you use?
We primarily use USPS or UPS, however, we can make exceptions for stockists and bulk orders.
Where do you ship?
Almost everywhere. Email info@makr.com if you’re having trouble placing an order.
What if my tracking number doesn’t work?
Confirmation is sent when your shipping label is printed, please allow up to 12 hours for this information to update. Please see Shipping & Delivery section for more information.
How long does it take for a refund to go through?
We will process your return as soon as we receive it. Please allow 3–10 days for your bank account to update.
Do you take custom orders?
We are unable to make custom pieces for individuals most of the time, however, we can accommodate special projects with larger quantities. Email info@makr.com for more information.
Where can I purchase your products?
All of our stockists are listed here
What if I’m experiencing issues with your website?
If you are having trouble checking out or other website issues please call us at: +1 407-745-0958, toll-free at +1 833-929-1441, or email us at info@makr.com. We will respond to you as quickly as possible. Make sure your browser is up to date before contacting Makr.
Do you accept intern/job applications?
We hire based only on personal recommendations. Unfortunately, we are unable to review any submissions.
Press inquiries?
For all press inquiries, please contact info@makr.com.
